Privacy Policy

www.trueclarity.co.uk is a site operated by True Clarity Ltd ("we", "our" or “us”). True Clarity Ltd is registered in England and Wales under company number 045667788 and has its registered office at The Hay Barn, Londonderry Farm, Keynsham Road, Willsbridge, Bristol BS30 6EL.

This document tells you the terms of use on which you may make use of our website www.trueclarity.co.uk (“our Site”), and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read these terms of use carefully before you start to use the Site. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our Site.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is True Clarity Ltd of The Hay Barn, Londonderry Farm, Keynsham Road, Willsbridge, Bristol BS30 6EL.

1. Your Data

We are committed to protecting and respecting your privacy.

i) Collection and Processing

We may collect and process the following data about you:

• Information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual;
• Information that you provide by completing the registration process, buying products from us, filling in forms on our Site or answering questions over the telephone;
• Information relating to any transactions carried out between you and us.
• Information you provide to us over the telephone.

ii) Cookies

We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our Site according to your individual interests.
• To recognise you when you return to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

We use Google Analytics to analyse the use of our Site. Google Analytics generates statistical and other information about website use by means of cookies. The information generated relating to our Site is used to create reports about the use of our Site. Google will store this information.

We also use information held about you in the following ways:

• To ensure that content from our Site is presented in the most effective manner for you and for your computer;
• To provide you with information, products or services that you request from us or which we feel may interest you;
• To carry out our obligations arising from any contracts entered into between you and us;
• To notify you about changes to our service.

Except as provided in this document, we will not provide your information to third parties.

iii) Use and disclosure of information

We may disclose your personal information to any member of our group, which means our subsidiaries, our holding companies and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We will not disclose your personal information to any third parties, save for in circumstances where:

• we sell or buy any business or assets or where our business or assets are bought by any third party; or
• we need to comply with any legal obligations; or
• we need to enforce our legal rights whether through legal proceedings or otherwise.

2. Your Rights

i) Right to opt-out of marketing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

info@trueclarity.co.uk

ii) Correcting or updating personal information

Please also contact us at info@trueclarity.co.uk if the personal information which we hold about you needs to be corrected or updated.

3. Links to other websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

4. Access to information

i) Right to access information held about you

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

ii) Right to rectify and where applicable, erase any inaccurate, incomplete or immaterial personal data processed by True Clarity Limited

Please email info@trueclarity.co.uk if you would like to ask us to make any corrections.

5. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

6. Tranmission of information via the internet

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. General

These terms of use are governed by law of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to or purchase from our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

We may revise these terms of use at any time by amending this page or by publishing notices elsewhere on our Site.

Any questions, comments and requests regarding these terms should be sent electronically to

info@trueclarity.co.uk