Whenever we launch a new application, process or system, we offer free support for an agreed period, typically six to eight weeks.
But any IT system needs ongoing support and maintenance. Some of our clients are keen to do it themselves, and commission us to train their staff. Others want to outsource every aspect of support to us.
We’re happy to find the best answer for each client. We define that answer in a service level agreement (SLA) which is regularly reviewed to make sure it’s doing what it’s supposed to and that you’re happy with the support you’re getting.
Listen to our clients Dyson and easyJet talk about their experience with us.
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