The challenge
Eduserv provide software
and IT services to organisations working in education, but when they needed to replace
one of their own legacy systems they weren’t keen to tackle it themselves. So they
called on us.
Eduserv Chest's main
business support system consisted of many interlinked MS Access databases. Eduserv wanted to:
- Increase the efficiency of their business support team
- Offer more products to clients
- Improve their direct customer support
- Use existing contact details to generate more business
- Safeguard data
- Reduce the support burden by integrating website support
The solution
First we carried out what we call a
True Clarity Discovery™ exercise – in this case a detailed end-to-end business process review. The
results allowed us to put together a solution proposal, supported by a full business
case showing the expected ROI. We broke the project down into a series of milestones
so progress could be validated at each step (an extremely useful reassurance for
the client – and for us).
Then we used our
True Clarity Framework™ to help us quickly prototype solutions in a series of iterations, getting
users to feed back amends early on. They appreciate being involved – gaining valuable
hands-on experience as well as a sense of inclusion – and we get crucial insights
early enough to implement them however we need to.
We integrated Eduserv's
system with a Sitecore .NET content management server, a product with excellent
XML capabilities to send data between the hosting environment and the internal database.
The result
We’re at the point of user acceptance testing, and so far the feedback is extremely
positive. The users are excited, and we’re looking forward to reaching full launch
very soon.