Background
Whenever we launch a new application, process or system, we offer free support for
an agreed period, typically six to eight weeks.
Ongoing support
But any IT system needs ongoing support and maintenance. Some of our clients are
keen to do it themselves, and commission us to train their staff. Others want to
outsource every aspect of support to us.
Service level agreement
We’re happy to find the best answer for each client. We define that answer in a
service level agreement (SLA) which is regularly reviewed to make sure it’s doing
what it’s supposed to and that you’re happy with the support you’re getting.